PRODUCTPINION INC.
PRIVACY
POLICY

1. Overview

At PRODUCTPINION INC. (the “Company,” “we,” or “us”), we are committed to protecting the privacy of our users (“Users” or “you”) while providing tools that help businesses make data-driven decisions through user testing. This Privacy Policy (“Policy”) outlines how we collect, store, use, and share your information to operate and improve our services, including compliance with Amazon Selling Partner API (SP-API) requirements.
This Policy applies to interactions via:

Our website (including www.productpinion.com).
Mobile, desktop, or tablet-based applications offered by the Company.
Other services provided by the Company, as described on our website.

By accessing our services or submitting any information, you agree to the terms of this Policy. If you have questions, contact us at support@productpinion.com.

2. Information We Collect

We collect two types of information: personal identifying information (PII) and non-identifying data to provide and improve our services.
Personal Identifying Information (PII):

Full name
Email address
IP address
Account details

We collect PII when you create an account, use our services, or contact us. Your PII is only used for purposes related to your interaction with the Company.
Non-Identifying Data: We automatically collect non-personal information, including:

Browser type
Device type and operating system
Geolocation (where applicable)
System configuration and metadata
Usage activity and timestamps

We use this data to enhance our services, troubleshoot issues, and monitor performance. All data usage complies with Amazon's Acceptable Use Policy.

3. Use of Information

We use the data collected for the following purposes:

To provide, manage, and improve our services.
To comply with legal obligations, including Amazon’s SP-API terms.
To prevent fraud, ensure security, and monitor compliance.

We do not sell or share your PII with third parties for marketing purposes. Any data sharing will comply with Amazon's Acceptable Use Policy, including sections 4.4 (Transparency) and 4.5 (Restricted Data Usage).The Services utilize the data to aggregate and present it to you, enabling your research and informed decision making. ProductPinion.com will never use this data or any information about your research and activity within the Services to gain any unfair competitive advantage over you.

4. Data Storage & Security

We store user data on secure servers using industry-standard encryption to safeguard your information. While we employ reasonable measures to protect your data, no system is entirely secure. If a data breach occurs, we will notify affected users within 5 days and take appropriate remedial steps.
Our servers may be located outside your home country, and data stored may be subject to the laws of the jurisdiction in which it is stored. For questions, email support@productpinion.com.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and improve user experience.
Track usage patterns for analytics.
Deliver targeted advertising in compliance with applicable laws.

You can disable cookies in your browser settings, but this may limit your use of our services.

6. Data Sharing and Third Parties

We share data only in the following circumstances:

Service Providers: We may share data with third-party providers (e.g., Google Analytics) to deliver and optimize our services. These providers are required to handle your data securely and in compliance with privacy laws.
Compliance with Laws: We may disclose your data if required by law or to protect the rights, property, or safety of our company, users, or others.
Amazon SP-API Compliance: We comply with Amazon’s SP-API policies, including restrictions on the use of Brand Analytics Data. Data will not be shared or used for unauthorized purposes.

7. User Rights

Users may:

Access and update personal information: Email support@productpinion.com to make changes.
Request data deletion: You may request deletion of your account and associated data. Deletion may require account termination.
Withdraw consent: Users may withdraw consent for data collection, subject to legal or operational obligations.

We will comply with requests within 30 days unless prohibited by law.

8. Remarketing

We may use remarketing services (e.g., Google Ads, Facebook) to display targeted ads. No PII is shared with third-party platforms for this purpose. Users can opt out of remarketing by contacting us at support@productpinion.com.

9. Data Retention

We retain user data only as long as necessary for business or legal purposes. If your account remains inactive for over 12 months, we may terminate the account and delete associated data.

10. Use by Minors

Our services are intended for individuals aged 18 and older. We do not knowingly collect data from minors. If we discover we have collected data from a minor, it will be deleted immediately.

11. Compliance with Amazon SP-API

To comply with Amazon’s SP-API requirements:

We do not use SP-API data for purposes outside of providing services to Amazon sellers.
We follow Amazon’s Acceptable Use Policy, including strict controls on handling restricted data.
We ensure transparency in how data is used and comply with audit requests from Amazon.

12. Changes to This Policy

We may update this Policy periodically. Updates will be posted on our website, and significant changes may be communicated via email. Continued use of our services constitutes acceptance of changes.

13. Contact Us

For questions about this Policy or how we handle data, contact us at:
Email: support@productpinion.com

PRODUCTPINION INC.PRIVACYPOLICY