PRODUCTPINION INC.
TERMS &
CONDITIONS

LAST UPDATED: NOVEMBER 12, 2021

1. OVERVIEW These Terms of Use form a legally binding contract between PRODUCTPINION INC. ("we" or "us") and the people and companies (“Users” or “you”) that access and use our website located at www.productpinion.com or any related website or mobile platform controlled by us (collectively, the "Website"). These Terms of Use apply to all services provided through our Website and any other software application we operate, and all content, services, and products available at or through the Website. It is very important that you read and fully understand these Terms of Use before using the Website. By agreeing to these Terms of Use and using the Website, you are entering into a legally binding contract which will impact your rights. By accessing any part of the Website, you agree to be bound by these Terms of Use. You are also confirming that you have read and fully understood these Terms of Use. If you do not agree to or understand all of these Terms of Use, then you may not access the Website or use any services available on the Website. These Terms of Use should be read in conjunction with the Privacy Policy and any other rules, guidelines, or policies posted on the Website.

2. SERVICES AVAILABLE ON THE WEBSITE Without restriction, we generally offer the following services through the Website: We help businesses make data driven decisions through our software that enables user testing The services we offer are subject to change over time. By using the Website, you are confirming that you have determined that the services are appropriate for your needs. We do not guarantee that these services meet your needs or that they are suitable for your specific purposes. 2

3. OWNERSHIP OF YOUR FILES When you choose to upload documents or data (including any images or text), PRODUCTPINION INC. does not review or pre-screen the contents of electronic data uploaded or posted to the Website (“Content”) and PRODUCTPINION INC. claims no intellectual property rights with respect to the Content. However, by posting, uploading, inputting or submitting any Content whatsoever to the Website, you are granting PRODUCTPINION INC. an irrevocable, royalty free licence while the Content remains uploaded to the Website, to use the Content for any purpose related to the use and promotion of its business and the Website, including the right to copy, distribute, edit, and publicly display such content with or without attribution.

4. PAYMENT PROCEDURES Payments for services or products available on the Website will be charged to you in accordance with the policies, procedures, and timelines posted on the relevant sections of the Website. You agree to pay the fees applicable to your subscription and any other applicable fees, including but not limited to fees relating to the processing of transactions under your account (“Fees”). All initial and recurring Fees will be charged to the credit card that you authorize for your account. It is your responsibility to keep your authorized credit card valid and up to date at all times. We may terminate or block access to your account if your credit card becomes expired or otherwise invalid at the time any Fees become due. For purposes of processing payments, we use the following service provider: STRIPE Before using the Website, you can review and approve the terms and conditions governing the use of these third-party payment processors, which are available at the following website(s): https://www.stripe.com

5. REFUND POLICIES As a software as a service company, no refunds are provided. In exceptional circumstances and at our exclusive discretion, we may consider and grant refunds on an individual case basis.

6. YOUR ACCOUNT In order to fully use the Website, you will be required to create an account. Information submitted by you in order to create an account will be subject to our Privacy Policy, which is available for review on the Website, and which you are required to approve before creating an account. The Privacy Policy also dictates how to terminate your account and how you can have your personal identifying information deleted from our servers. The terms governing the features and capabilities of your account and the related fees can be found on the Website.

7. TERMINATION You may elect to terminate your account anytime at your discretion. To do so, kindly access your account and proceed to the 'Plans and Invoicing' section, where you can select the 'Cancel Plan' option. Until the date of your scheduled renewal, you shall retain the ability to utilize any residual credits and maintain full access to your account. Any credits remaining post the renewal date will be relinquished and are non-replaceable. Subsequent to the renewal date, your account will be deactivated and access will be terminated. Please be informed that the sole accepted method for account termination is through the aforementioned procedure. Termination requests conveyed through email or telephonic communication will not be recognized. In the event that there are unsettled invoices attributed to your account at the time of its termination, a final invoice will be dispatched to you electronically. Upon settlement of this invoice, no further charges will be incurred by you.

8. LIMITATION OF LIABILITY Except in a case where we are in violation of these Terms of Use, we will not be held liable for, and you hereby fully waive the right to claim for, any loss, injury, claim, liability or damages of any kind resulting in any way from use of the Website. Your use of the Website is at your sole risk. The Website is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory. We do not warrant that your use of the Website will be uninterrupted, secure or error-free. In no event will we have any liability to you or any third party for any lost profits or revenues or for any indirect, special, incidental, consequential, or punitive damages however caused, whether in contract, tort, or otherwise, and whether or not you or the third party have been advised of the possibility of such damages. In the event the 4 foregoing paragraph, or any part thereof, is void under applicable law, this paragraph, or such part thereof, shall be inapplicable.

9. INDEMNIFICATION You agree to indemnify and hold harmless PRODUCTPINION INC., including our officers, directors, shareholders, employees and agents, from and against any and all claims and expenses, including legal fees and disbursements, which are made against us and arise out of your use of the Website, including but not limited to your violation of any term of these Terms of Use or any other policy posted on the Website.

10. SECURITY BREACHES In order to protect your security, it is your sole responsibility to ensure that all usernames and passwords used to access the Website are kept secure and confidential. You must immediately notify us of any unauthorized use of your account, including the unauthorized use of your password, or any other breach of security. We will investigate any breach of security on the Website that we determine in our sole discretion to be serious in nature, but we will not be held responsible or liable in any manner for breaches of security or any unauthorized access to your account however arising.

11. WARRANTIES AND REPRESENTATIONS We hereby disclaim all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties as to merchantability or fitness for a particular purpose as they relate to the Website.

12. FREE TRIAL POLICY
We offer a complimentary trial that includes 20 poll credits and 2 video credits to new users for evaluation purposes. This trial is strictly limited to one per user or entity. Any attempt to circumvent this limitation, including but not limited to creating multiple accounts or providing false or misleading information, constitutes an abuse of this policy.
In the event of such abuse, PRODUCTPINION INC. reserves the right to take appropriate action, which may include but is not limited to billing the user for the full value of the credits used at our prevailing rates, suspending or terminating access to the Website, and pursuing any other remedies available under these Terms of Use or applicable law. By registering for and using the free trial, you agree to these terms and acknowledge that any misuse will result in liability for the applicable charges.

13. COMPLIANCE WITH LAWS You represent and warrant that: i. You have the authority to bind yourself to these Terms of Use; ii. Your use of the Website will be solely for purposes that are permitted by these Terms 5 of Use; iii. Your use of the Website will not infringe or misappropriate the confidentiality or intellectual property rights of any User or third party; and iv. Your use of the Website will comply with all local, provincial and federal laws, rules and regulations, and with all policies posted on the Website. You must only use the Website for your own lawful purposes, in accordance with these Terms of Use and any notice, policy or condition posted on the Website. You may use the Website on behalf of others or in order to provide services to others but if you do so you must ensure that you are authorized to do so and that all persons for whom or to whom services are provided comply with and accept all these Terms of Use.

14. AGE RESTRICTIONS Users Must be Over the Age of 18. You represent and confirm that you are over the age of 18. We do not target, market, or promote the Website to those under 18. We do not permit any User under the age of 18 to use the Website.

15. GOVERNING LAW AND DISPUTE RESOLUTION These Terms of Use and any access to or use of the Website shall be governed by, and construed in accordance with, the laws in force in the Province of Ontario. If any claim, dispute or controversy occurs between PRODUCTPINION INC. and a User relating to the interpretation or implementation of any of the provisions of these Terms of Use, such dispute shall be resolved by private, confidential and binding arbitration. Such arbitration shall be conducted by a single arbitrator. The arbitrator shall be appointed by agreement of the parties or, in the absence of an agreement, such arbitrator shall be appointed by a judge upon the application of either the User or PRODUCTPINION INC. Arbitration shall be held in the Province of Ontario, unless otherwise agreed by the parties. The arbitration procedure to be followed shall be agreed by the parties or, in absence of an agreement, determined by the arbitrator. The arbitration shall proceed in accordance with the provisions of the Arbitration Act, 1991, SO 1991, c 17. Subject to any right of appeal, the decision arrived at by the arbitrator shall be final and binding. Judgment upon the award rendered by the arbitrator may be entered in any court having 6 jurisdiction.

16. WAIVER OF CLASS ACTION By using the Website, you agree to resolve any claim or dispute arising between you and us on an individual basis, rather than addressing such claim or dispute as part of a group or class. You hereby waive any right you may have to commence or participate in any class action lawsuit commenced against PRODUCTPINION INC. or its affiliates related to any claim, dispute or controversy arising from your use of the Website. Where applicable, you hereby agree to opt out of any class proceeding against PRODUCTPINION INC. otherwise commenced. The above waiver shall not apply to claims or disputes arising under consumer protection legislation or any other claim or dispute where a waiver of class action lawsuits is unenforceable at law.

17. GENERAL TERMS a. AMENDING THESE TERMS OF USE These Terms of Use may be updated and amended from time to time. We reserve the right to change these Terms of Use at any time, and any amended Terms of Use are effective upon posting to the Website. We will make efforts to communicate any changes to these Terms of Use we deem material, in our sole discretion, via email or notifications on the Website. Your continued use of the Website will be deemed to be immediate and unconditional acceptance of any amended Terms of Use, whether or not we deemed the amendments to be material. b. ASSIGNMENT We may assign or delegate these Terms of Use, in whole or in part, to any person or entity at any time with or without your consent and without prior notice to you. Users may not assign or delegate any rights or obligations under these Terms of Use, without our prior written consent, and any unauthorized assignment and delegation is void. 7 c. NO WAIVER No waiver of a provision, right or remedy of this Agreement shall operate as a waiver of any other provision, right or remedy or the same provision, right or remedy on a future occasion. d. NO AGENCY The parties to these Terms of Use are independent contractors and are not partners or agents. PRODUCTPINION INC. has no fiduciary obligations or professional obligations whatsoever to you arising from these Terms of Use or your use of the Website. e. SEVERABILITY In the event that any provision or part of this Agreement is found to be void or invalid by a court of law, the remaining provisions, or parts thereof, shall be and remain in full force and effect. f. ENTIRE AGREEMENT These Terms of Use, in conjunction with all policies and guidelines available on the Website (including but not limited to any Privacy Policy), incorporated by reference, constitute the entire agreement between you and PRODUCTPINION INC. and supersede all prior communications, agreements and understandings, written or oral, with respect to the subject matter of these Terms of Use.

18. QUESTIONS ON THESE TERMS OF USE We welcome you to contact us with any questions on these Terms of Use. You can send your questions regarding these Terms of Use to the following email address: support@productpinion.com 18. CONFIRMATION OF AGREEMENT TO TERMS OF USE BY PROCEEDING TO USE THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS OF USE AND ANY 8 POLICIES AND NOTICES POSTED ON THE WEBSITE.